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What is important to you?

“Gavin, these guys are late again!  I am really tired of them not delivering as they said they would!  I really want to give them a piece of my mind and explain to them the concept of accountability.” Joe said explosively.

I am sure that we have all found ourselves in a similar situation where we would like to blow off some steam, send a flame mail, and/or even give the person a piece of our mind.

For those of us that are aggressive results driven people, we tend to find this lack of accountability painful and frustrating.  Here is a suggestion that was shared with me years back and I am sharing on a technique to handle this type of situation:

What is more important?

We need to be conscious about what is more important to us.  The results that we are trying to achieve or being able to vent at them?  By asking this question, it forces me to think about the situation, what the business needs and what what the costs are of an emotional outburst are from me.  Sometimes I am more successful and other times not so much…..

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