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Feedback

Feedback delivered in an open and respectful manner is definitely a gift.  Assuming that the receiver of the feedback was ready for the feedback, they have now learned some vital information about themselves or their behavior.  Unfortunately in many cases, the creation of the awareness is where it stops.

What separates the winners from the mice, is how they use this new found awareness to their advantage.  The chances of success are greatly increased with help, so enlist the help of the person that provided the feedback.  Get them to define the behavior exactly and also what they believe is the desired behavior.

In many cases it also helps to identify a role model and learn from them.  In the ideal case, enlist the role model to act as a coach or mentor.  Do not forget to enlist the help of peers or direct reports and practice, practice, practice.

If yo do not have clarifying questions, just respond with a “Thank You”.  If you have questions, ask them but do not defend the behavior.  Someone is sharing feedback with you and therefore thank them for that.  If you disagree with the feedback, you need to stay in control and decide how you would like to file it.  Just say “Thank You”.

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