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Posts Tagged ‘Emotions’

What is important to you?

September 10th, 2015 No comments

“Gavin, these guys are late again!  I am really tired of them not delivering as they said they would!  I really want to give them a piece of my mind and explain to them the concept of accountability.” Joe said explosively.

I am sure that we have all found ourselves in a similar situation where we would like to blow off some steam, send a flame mail, and/or even give the person a piece of our mind.

For those of us that are aggressive results driven people, we tend to find this lack of accountability painful and frustrating.  Here is a suggestion that was shared with me years back and I am sharing on a technique to handle this type of situation:

What is more important?

We need to be conscious about what is more important to us.  The results that we are trying to achieve or being able to vent at them?  By asking this question, it forces me to think about the situation, what the business needs and what what the costs are of an emotional outburst are from me.  Sometimes I am more successful and other times not so much…..

Is Passion a Key Element for Success?

September 9th, 2009 No comments

I recently attended a talk by a famous professional photographer.  At one stage in his career he had grown his company to a point where he was hiring a lot of people, wearing a suit and no longer shooting photographs himself.  Therefore he was looking for and hiring talented photographers, to do the shooting, while he ran the business.  He started off basing his hiring decision on the normal criteria of skills, work ethic, interpersonal skills and sales ability.  Often he had numerous candidates that all had the same skill level and could all perform the job.

Over time he found that the folks that were passionate about photography, would go the extra mile needed to do a great job thereby ensuring a higher level of customer service and satisfaction.  Therefore he came to conclusion that passion should be his primary decision making point, followed by the rest of the criteria.  As a result of this change, he found that his pool of candidates was significantly smaller.  Surprisingly he also found that his pool of candidates had a slightly lower skill level but were more than willing to go that extra mile to ensure a great job.  So he took a chance with the lower skill level and moved ahead.  It was a successful gamble and he now attributes this change of hiring policy as one of the pivotal points that contributed to his business growth.

The image on the right, shows quite a gap between what is needed and the skills and and passion combination.  This gap (the visible red portion) is a massive opportunity that someone else can easily step into.

As I am writing this post, a rerun of Hells Kitchen was playing in the background.  Gordon Ramsey said the following to one of the contestants:   “I can teach a chef to cook but I cannot give you a heart.”

So is Passion a key element for success? I believe that passion can be a key differentiator.  It can be a great multiplier for your capabilities and can help close the gap between skills and the need.  (as shown in the image on the left)

I say that passion can be a great multiplier because passion is a blade that can cut both ways.  You need to channel your passion in a manner that complements your capabilities and not against your capabilities.  For example, throwing a temper tantrum when things do not work out your way is a good example of passion going against you.  Leverage your passion to complement your capabilities while being very aware of the possible price of passionate behavior.

So if passion is so important, what do I do if I am not passionate about what I am currently doing?  The answer is short and simple.  Do something that you can be passionate about.  Go and experiment and try different things.  A well known author only discovered her passion when she was her early 40’s.  It took her 8 years to write the book and it has since been reprinted 43 times.  Those culinary blood hounds will know that I am referring to Julia Childs.  So if you do not know what your passion is, go an experiment, learn from failures and try new things until you find your passion.  Until then be very passionate about what your current word provides you with.

When you do what you are passionate about what you are working on, it comes through in not only the results but also in how you go about your efforts.  Not only will your passion be evident to others but it also provide you with an additional level of energy.  When channeled appropriately it will provide yu with an additional 10% without you realizing it.

Categories: Behavior, Emotions, People Tags: , ,

conflict

January 22nd, 2009 No comments

I recently had a discussion with one of the folks in my org regarding conflict and his perception was that conflict was negative.  During our conversation it became very apparent that we did not classify conflict the same.

To me, conflict is a necessary evil for a healthy environment and that it is necessary for success.  I believe that open and respectful communication about a point is good because this dialogue ensures that all of the various point of view are shared.   Often this respectful airing of opinions stimulates new perspectives that are superior to the ones originally brought to the discussion.

Back to my discussion, it turns out that he in fact did not have an issue with conflict, rather he had an issue with not being treated in a respectful manner.  In particular, he was perfectly happy with the decision as long as he felt that someone had listened to his opinion.

In his book Death by Meeting, Patrick Lencioni defined conflict as “Conflict is nothing more than an anxious situation that needs to be resolved”.  He defined it far better than I every could have and therefore I have adopted that definition and added  “in a respectful manner” to create my own definition.

“Conflict is nothing more than an anxious situation that needs to be resolved in a respectful manner”

Categories: Emotions, People Tags: , , ,

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